This Privacy Policy explains what personal data vb999 collects from players in Pakistan, why we collect it, how we use and protect it, and what your rights are as a data subject. Please read this document carefully — it forms part of your agreement with vb999.
vb999 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who accesses or uses the vb999 platform at vb999.lat. This Privacy Policy ("Policy") describes in detail how vb999 collects, uses, stores, shares, and protects your personal information in connection with your use of our online casino and sports betting services.
This Policy applies to all registered account holders, prospective players who browse the platform without registering, and any individual who interacts with vb999 through any communication channel — including live chat, email, or support requests. By creating a vb999 account or otherwise using our platform, you acknowledge that you have read and understood this Policy.
This Policy should be read in conjunction with the vb999 Terms & Conditions, which are available at vb999.lat/terms-conditions. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail except where this Policy specifically addresses a privacy matter.
Language note: This Privacy Policy is published in English. The English-language version is the authoritative version and shall govern in the event of any dispute or ambiguity arising from a translation.
For the purposes of applicable data protection law, vb999 is the data controller in respect of your personal information. This means vb999 determines the purposes for which and the means by which your personal data is processed. vb999 operates under an international gaming licence, and all data processing activities are conducted in accordance with the requirements of that licence.
If you have any questions about how vb999 handles your personal data, or if you wish to exercise any of your data rights described in Section 11 below, please contact us using the details provided in Section 15. All data-related queries are handled by the vb999 compliance and support team.
vb999 collects several categories of personal data depending on how you interact with the platform. The following table sets out the categories of data we collect and examples of the specific information within each category:
| Data Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, gender, nationality | Registration & KYC verification |
| Contact Data | Email address, Pakistani mobile number, city of residence | Registration |
| Financial Data | JazzCash or EasyPaisa account reference, HBL/UBL/Meezan account details, transaction history | First deposit & KYC |
| Account Data | Username, encrypted password, account balance, bonus history, betting history | Ongoing use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution | Each platform session |
| Usage Data | Pages visited, games played, time spent on platform, session duration, navigation paths | Each platform session |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions | When you contact support |
| Verification Documents | CNIC scan, proof of address, payment method screenshots | KYC verification request |
What we do not collect: vb999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health information is voluntarily provided in the context of a responsible gaming request (for example, self-reporting a gambling disorder to initiate self-exclusion). Such data is handled with the highest level of confidentiality.
vb999 collects personal data through the following channels:
Where vb999 collects data from third-party sources, we will inform you at the time your account is affected and will ensure that such collection is carried out in compliance with applicable law.
vb999 uses personal data for the following purposes:
vb999 processes your personal data on the following legal grounds, depending on the specific purpose of the processing:
vb999 does not sell your personal data to third parties. We share your data only in the following circumstances and only to the extent necessary for each specific purpose:
No third-party marketing: vb999 does not share your personal data with third-party advertisers or marketing agencies for the purpose of enabling them to market their products or services to you.
vb999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying the data retention requirements imposed by our international gaming licence. In practice, this means:
On expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.
vb999 takes the security of your personal data seriously. We implement technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:
While vb999 takes all reasonable precautions, no online platform can guarantee absolute security. Players are encouraged to use a strong, unique password for their vb999 account and to keep their login credentials confidential. If you suspect your account has been compromised, please contact vb999 support immediately via live chat.
vb999 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform remember your preferences, maintain your session, and collect anonymised usage data for platform improvement.
The categories of cookies used by vb999 are as follows:
You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the vb999 platform. For analytics and marketing cookies, you may withdraw consent at any time through the cookie preference settings accessible on the platform.
As a data subject, you have the following rights in relation to your personal data held by vb999. These rights are subject to applicable law and may be limited in certain circumstances — for example, where processing is required to comply with a legal obligation or to defend a legal claim.
To exercise any of the above rights, please contact vb999 at the email address provided in Section 15. We will acknowledge your request within 5 business days and will provide a substantive response within 30 calendar days. Where an extension is required, we will notify you within the initial 30-day period and provide reasons for the extension.
Please note that certain data rights may be limited or overridden by vb999's legal obligations under our gaming licence — for example, AML and KYC records may need to be retained notwithstanding an erasure request. We will explain any such limitations at the time of responding to your request.
vb999 is strictly prohibited to individuals under the age of 21. vb999 does not knowingly collect personal data from individuals under 21. Age verification is conducted as part of the mandatory KYC process for all account holders.
If vb999 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, all data will be securely deleted in accordance with our data retention policy (excluding records required to be retained for compliance purposes), and any funds associated with the account will be handled in accordance with our regulatory obligations.
If you are a parent or guardian and believe your child may have accessed or registered with vb999, please contact our support team immediately via the details in Section 15.
In the course of operating the vb999 platform, your personal data may be transferred to and processed in countries outside Pakistan. This may occur when personal data is processed by third-party service providers — such as KYC verification platforms, cloud hosting providers, or game software suppliers — that operate in other jurisdictions.
Where personal data is transferred internationally, vb999 ensures that appropriate safeguards are in place to protect your data. These safeguards may include contractual clauses that require the recipient to protect your data to standards equivalent to those applicable under international data protection law.
By using the vb999 platform, you acknowledge and consent to the international transfer of your personal data in accordance with this Policy.
vb999 reserves the right to update or modify this Privacy Policy at any time. Where changes are material — that is, where they affect your rights or significantly change how we use your data — vb999 will notify registered players by email to their registered address and will display a prominent notice on the platform prior to the changes taking effect.
The effective date at the top of this Policy will be updated each time a new version is published. We encourage players to review this Policy periodically. Continued use of the vb999 platform after a Policy update constitutes acceptance of the revised terms.
For all privacy-related queries, data access requests, or concerns about how vb999 handles your personal data, please contact us through the following channels:
When submitting a data rights request by email, please include your registered username and a clear description of the right you wish to exercise or the concern you wish to raise. We may need to verify your identity before actioning your request to protect against fraudulent or unauthorised access to another player's data.
Six core commitments that define how vb999 approaches data protection for every player in Pakistan.
All data transmitted between your device and vb999 is protected by 256-bit SSL/TLS encryption. Your personal information and PKR transaction details travel securely at all times.
vb999 does not sell your personal data to third parties under any circumstances. Your information is used only to deliver our services and meet our licensing obligations — nothing more.
Your personal data is stored in access-controlled systems. Only vb999 staff who genuinely need your data to perform specific job functions are permitted to access it.
All data processing at vb999 is conducted in compliance with our international gaming licence requirements, including AML, KYC, and responsible gaming data obligations.
vb999 supports your full data rights — including access, rectification, erasure, and portability. Submit a request via live chat or email and we will respond within 30 calendar days.
vb999 does not retain your personal data indefinitely. Defined retention periods apply to each data category, and data is securely deleted or anonymised when those periods expire.
If you have questions about how vb999 uses your personal data, want to exercise a data right, or simply need clarification on any part of this Privacy Policy, our 24/7 support team is ready to assist. You can also review our Terms & Conditions for further detail on your account obligations.
21+ only. Gambling involves financial risk. Please play responsibly. vb999 is an internationally licensed gaming operator.